Contact Us

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Unit 9 Barle Enterprise Centre
Dulverton, Somerset, TA22 9BF
United Kingdom

01398 322867

Bring a splash of colour to the mail – whether it’s sending a personal gift, or used for business, mail bags don’t have to be boring!

Terms & Conditions

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We hope you will be delighted with your purchases from Cr0wnn Ltd.

If anything fails to meet your expectations: firstly, we would really like to hear about it so that we can put it right: Email hello@crownn.co.uk or visit our contact page. Secondly, here are some notes about how we deal with queries, returns, replacements and refunds.

The purchase of products from Cr0wnn Ltd is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.

We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

About Cr0wnn Ltd and our mail order service:

Head Office: Glenlyn, Bampton, DevonEX16 9AD
Company registration No: 08448472
Contact: hello@crownn.co.uk, 07486312446

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have published a Privacy Statement.

Products

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

Back Orders

If an item is out of stock we will e-mail you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.

Methods of Payment

We accept Visa, Mastercard, Amex, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. If you order off-line you may also pay by cheque.

Please make cheques payable to Cr0wnn Ltd and write your name and address on the back of the cheque. Cheque orders will not normally be processed until payment has been cleared.

All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Where products contain some zero rated goods, the consolidated VAT rate is reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges as quoted on the order confirmation page of the website. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non United Kingdom address, the appropriate exchange rate will apply.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is fraudulently used to make a purchase with Cr0wnn Ltd, the consumer is entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Cancelling your Order

We operate a 7 day cooling off policy for cancellation. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery. You may cancel your order for any reason provided:

You or the recipient notify us of your cancellation in writing or e-mail to the address on our "contact us" page within seven working days of delivery.

The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned.

You return the packaged item(s) to ‘Returns at Cr0wnn Ltd’ to the address on the "contact us" page.

Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Cr0wnn Ltd and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us. Our returns policy excludes perishable items.

Claims

Claims for breakages or other damage must be made to Cr0wnn Ltd in writing or by e-mail within three days of receipt.

Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Legal Statement

Every care has been taken to describe items as accurately as possible; however slight variations may occur due.

Prices are subject to alteration and changes in VAT without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.

This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

Contact us

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact us" page.

Damage to your computer
Cr0wnn Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Cr0wnn Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.